Refund policy

Last updated: September 15, 2026

Returns

As these are precision technical devices for railway inspection, you have 14 calendar days from receipt of your order to request a return, provided the product is unused, in its original packaging and in perfect condition, together with all accessories and documentation.

To start a return, contact us via our contact page, by email at info@wavendt.es or by WhatsApp at +34 638 723 907, stating your order number. We will confirm the procedure and shipping address.

Inspection of the returned product

Once we receive the product, we will verify its condition. If it meets the above conditions, we will process the refund within a maximum of 14 days from receipt, using the same payment method used for the purchase.

Return shipping costs

Return shipping costs are borne by the customer, except in the case of a defective product or a shipping error on our part, in which case we cover the cost.

Defective products or products damaged in transit

If your equipment arrives damaged or has a manufacturing defect, contact us within 48 hours of receipt, attaching photographs. We will arrange replacement or repair as appropriate, in accordance with the applicable legal warranty.

Warranty

Our equipment is covered by the applicable legal warranty against manufacturing defects. Check the specific warranty terms for your product in the accompanying documentation, or contact us.

Exceptions

We do not accept returns of custom-configured products made to order, or products showing signs of use or improper handling.

Contact

For any question about returns, write to us via our contact page, at info@wavendt.es or by WhatsApp at +34 638 723 907.